Liability

ເຂົ້າເບິ່ງເວີຊັນພາສາລາວ

  1. Section 1. Move Service

    Article 1 (Insurance)

    1. For the purpose of compensating for damage caused by accidents during the use of the Move service, the company may sign a contract with customer as the insured and the company as the contracting party, and the customer agrees to this.

    2. The details of the contract are governed by the insurance policy, and matters not provided for in this terms of insurance are governed by the insurance company.

    3. The Hero providing relevant service to the customer is insured with insurance but also is responsible for any damage that is not compensated by the insurance policy.

    4. The customer can decide to apply for insurance depending on the vehicle type. The company shall not be liable for any injuries, damages, or responsibilities during the use of the service if the customer decides not to apply for insurance.

  2. Article 2 (Prohibited actions for Customer)

    1. To enhance the service quality of KOKKOK Move, the following actions by customer are prohibited.

      1. Inappropriate behavior in the vehicle

        • Smoking

        • Drinking

        • Eating

        • Littering in and out of the vehicle

      2. Actions that interfere with the driving of the Hero

        • Obstructing the view

        • Physical contact

        • Controlling the driving devices

      3. Actions causing damage to the vehicle

        • Hitting

        • Scratching

        • Using sticky substances like adhesive

      4. Transporting oversized luggage

        • Luggage exceeding the vehicle’s width

        • Luggage with a total dimension (width, length, height) exceeding 158cm

      5. Possession of hazardous materials

        • Firearms, knives, and other weapons

        • Explosive and flammable substances

      6. Accompanying pets without proper containment of pet transportation equipment

      7. Any other actions or activities that are subjected as illegal in the laws of Lao PDR

  3. Article 3 (Prohibited actions for Hero)

    1. Customers can report to the company if you detect any of the following violations by Hero:

      1. Inappropriate behavior in the vehicle

        • Smoking

        • Drinking

        • Eating

        • Littering in and out of the vehicle

      2. Actions compromising customer safety

        • Using a mobile phone while driving

        • Drunk driving

        • Exceeding the speed limit that has been regulated by the company and the laws of Lao PDR

        • Violating traffic signals

      3. Actions causing damage to the vehicle

        • Hitting

        • Scratching

        • Use of sticky substances like adhesive

      4. Asking for tips

      5. Charging for additional payment beyond the amount displayed in KOKKOK Move

      6. Denial of the provision of the proper amount of the change

      7. Driving a different vehicle from the one displayed in KOKKOK Move

      8. Allowing someone other than the Hero shown on KOKKOK Move to drive the vehicle

      9. Any other actions or activities that are subjected as illegal in the laws of Lao PDR

  4. The latest update date: 2nd January, 2025